Contact
Response target
Within 2 business days
Support hours
Monday to Friday, 9 AM to 5 PM Central Time
Public support page for reviewers and customers.
This page is intended to be used directly as the Adobe Exchange support URL for reviewers and customers.
Contact
Include this in every request
- Illustrator version
- Operating system
- Plugin version
- Steps to reproduce
- Screenshots or sample files when relevant
Support scope
Included
- Installation issues
- Purchase and licensing questions
- Bug reports
- Workflow guidance for supported features
Not included
- Custom template design
- Bespoke feature development
- General Illustrator training
Current supported feature set
This support scope should stay aligned with the exact generator set you are comfortable selling and maintaining.
- Timeline ruler Recommended as the primary supported feature for the first public release.
- Calendar strip Mark as work in progress unless you are ready to support it in production.
- Event band Mark as work in progress unless you are ready to support it in production.